• Todd Welsh

  

  Posted on: Tuesday , 28 Jun 2022
  Great business...good people... we got lost in the Covid shuffle....but they did their best to do right....
  
  

• Nhat N.

  

  Posted on: Tuesday , 21 Dec 2021
  Poco must do something right!!! And I will use the company in the future for sure. I moved into a house that have solar already installed and freak out by the fact that the original company that install the system is already out of the business. Research and reach out to Poco thru their site. Jonathan made my day and entire holidays!!! It is clearly that the system is not installed by them and I might not use their service yet. But Jonathan reach out to me and follow up to make sure my current system is working properly and called me. I repeat, called! You don't get that kind of service everyday for sure. I think that is why the company is still around today and that must be something. Not like any other aggressive solar company that will try to upsell you left and right, but if first impression is important to you, look no further!!!
  
  

• Gary w.

  

  Posted on: Friday , 29 Oct 2021
  I've been a Poco customer for almost 20 years. They installed both pool and electrical solar in our home. Had recent issue with solar not generating power and their tech quickly identified problem and resolved issue. Coincidentally, had issue with pool. Tech took the time to troubleshoot the problem, even though it was not his issue. That type of service is why I've been their customer for so long.
  
  

• peter z.

  

  Posted on: Friday , 30 Jul 2021
  Poco installed solar pool water heating panel for me, about 10 years ago, which was well done and it has been working nicely for the last 10 years. Recently two of the panels showed some sign of leakage so I called Poco for repair. They quickly scheduled a service visit and the gentlemen (sorry I did not write the name of the worker, maybe Eric?) told me that the work is still under warranty. He helped to make a request to the original manufacture, Fafco, for free replacement. That is what I call truly reliable workmanship!
  
  

• Jonathan F; San Marcos, CA

  

  Posted on: Monday , 17 May 2021
  We had Poco Solar install both PV solar and pool solar a few years back. When there have been maintenance issues with the pool solar, they have come out and fixed them under warranty.
  
  

• Nonnie C.

  

  Posted on: Tuesday , 23 Mar 2021
  I have been a Poco Solar customer for over 22 years now. They installed the solar panels that heat my pool. They come and inspect the system twice a year. Once in the spring to start up and heat the pool for the summer and at the end of October to shut down for the winter months. Over those 22 years I replaced 2 panels 3 or 4 years ago. They did my spring start up today and everything was working well and ready for another summer with a warm pool.
  
  

• Jamaica K.

  

  Posted on: Saturday , 06 Jun 2015
  We had a great experience with Poco Solar! I had three estimates for solar heating for our pool and Poco really stood out. They not only had the best price by close to 1K, but had a very pleasant low-key sales approach. They install high quality Fafco products that have an excellent warranty. Greg was very helpful in answering all my questions. Poco managed to squeeze us in a week after we placed our order, which meant we could start enjoying our pool at the beginning of summer. The installation team was great and finished in one morning. Our pool is now getting to 88 degrees and my daughters 5 and 3 are thrilled! Highly recommend if you are looking for pool solar!
  
  

• Lynnette P.

  

  Posted on: Saturday , 17 Jan 2015
  We had a very good experience with Poco Solar Energy, start to finish. We actually talked with Vern two years prior to our making the decision to go with solar. He was knowledgeable, informative and did not give us a hard sales pitch. He understood when we told him in 2012 that we weren't ready to make the commitment. In 2014, with our electric bills soaring, we were ready and called him again. He came to the house and we signed on for the conversion to solar. Our experience throughout the process with Poco was professional, patient and thorough. The installers were punctual and provided us with up to the minute communication. Lucas went out of his way to keep us in the loop. We are now up and running with our system and are delighted with our savings in electricity usage and billing. Thank you to everyone at Poco.
  
  

• Melody A.

  

  Posted on: Tuesday , 29 Oct 2013
  I wouldn't recommend POCO now that I have tried to use them out of their warranty time. I wanted a solar company that would be around so if I had problems, they would be there to help. After 3 short years, we seemed to be having a leak in our solar pipes up on the roof. My husband happened to be looking at our 2nd story roof in hot sunny summer and saw water near a pool solar pipe joint (we ordinarily wouldn't be looking up there, it might have been there for a long time). It's out of warranty. I thought 3 years is kind of soon to be having leaks, even a small leak, so maybe there was a small leak from the install and we didn't know/see. They wouldn't come out to inspect it without charging their minimum $135 house fee (for 15min of work, additional work-time was billed at some high rate that I've now forgotten). Jonathan said the technician might waive the fee if he determined it was POCO's fault, but not otherwise, and he couldn't give a price estimate for fixing the problem, I'd have to pay the $135 to find out how much POCO would charge to fix the problem. My husband asked the technician what would be considered POCO's fault, and he said if there was no glue on the joint whatsoever. That wasn't going to happen, otherwise the system would have catastrophically failed upon install. Anyway, we just got our pool maintenance person to fix it, and he did for 1/2 the price. He said that the pipe he took out was Section 20 pipe, which is very unusual since everyone uses Section 40 pipe. Of course Section 20 pipe is cheaper and inferior. I was livid and was thinking about all the other ways they could have used inferior products for our install. But it's 4 years now, so it's way out of warranty, and I'm tired of trying to get them to return emails or calls. Also, at this point I don't trust the work they do. They are very interested in getting you to buy their products, and they will service your problems during the short 1yr or so warranty period. But after that, you are less than nothing to them, and they really don't want to bother with you without making it extremely (financially) worth their while.
  
  

• Jenny M.

  

  Posted on: Wednesday , 29 May 2013
  I found the service at POCO Solar outstanding. The salesperson Jack reviewed our concerns in detail and addressed each one of them professionally. He provided a competitive price and honored this throughout the process of installing solar for our pool. They were extremely thorough and provide a high quality product and excellent service. I would highly recommend them to anyone thinking of installing solar.
  
  

• Josephine G.

  

  Posted on: Tuesday , 23 Apr 2013
  Install went fairly well but service has not been good on my 3.5-year-old solar pool heating system. When the system was 3 years old, it started cycling on and off in 3-minute increments and the result was that the pool would not get up to temperature. Someone from Poco came and replaced a sensor but the problem continued, so we didn't get much use out of our pool last year. Now I have pool water leaking from the system onto my roof, eating through my gutters and killing the grass in my yard. When I called Poco to get someone to come repair the system, I was told by the receptionist that it would take 4 weeks for a repair person to come. When I told the customer service manager that I was unsatisfied with that timeframe and that I planned to write a review on Yelp about my experience, he said he would put me on the "move up" list to get faster service. It sounds like they are not staffed appropriately to handle repairs on existing systems AND do new installs in the spring. If I were to do it over, I would look for a company with a more consistent service record. These solar pool systems seem prone to issues, so better to choose a company that is committed to prompt, effective service.
  
  

• Betty D.

  

  Posted on: Monday , 20 Jun 2011
  We've used Poco for many years to service the solar system that heats the pool. They just de-installed and re-installed the system to allow for a new roof installation. They were prompt and courteous. They are a bit pricey -- thus the 4 stars.
  
  

• Jill J.

  

  Posted on: Thursday , 09 Jun 2011
  We interviewed quite a few companies before going with Poco and we were so happy with our decision. From Sales to installation to follow up they have been wonderful. We have had a our system for a year and have been so happy with the money we save on our electrical bill. We haven't paid one since the installation a year ago. We also had them add solar heating to our pool and its fantastic. We use it so much more now. We highly recommend them to everyone who ask about our solar and do we think it is worth it. Yes it is and we were thrilled with the knowledge and customer service of this company. I also love that they stayed within budget and there was no hidden cost.
  
  

• Robert S.

  

  Posted on: Monday , 28 Mar 2011
  I had a solar panels installed for my home electricity and for heating my pool. The installation was done in the winter of 2009 so I had to wait until the spring of 2010 to really begin seeing the benefits.
  
  

• Misty A.

  

  Posted on: Wednesday , 20 Oct 2010
  Poco installed a great solar system in my home. They installed it quickly and efficiently. They were able to work with my busy schedule. Every time I had to call their office the staff was polite, friendly and super helpful. I would totally recommend them to anyone!
  
  

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