Reviews: 4.6 Stares Based on 17 reviews

• Theral M.

  After another period of no news, there were a few weeks of back-and-forth requests being made, including trimming back 3' of hedging near where the new panel would go and the tree next to it. The next week a call the evening before a contractor was scheduled to remove the downspout and flatten the ground, followed a few days later by another contractor visit because "PGE wants a concrete pad". So at 8am the next morning they were hammer-drilling bolts into the concrete retaining wall to build forms for the concrete next to my bedroom window, and re-routed the downspout they had removed. Followed the next week by another visit because they now needed 4' of bush removal and concrete pad, and another week and finally "PGE signoff" with a promise to schedule the work sometime before the end of the week. That was last week. I received an invoice (the very first one), but still have no idea if/when anyone is going to finish this job, and with the holidays happening now, will it be done in time to claim tax credits?? This has gone on for more than a year now!

  Tuesday , 21 Dec 2021

  
  

• Melody M.

  The panels are great, they are extremely responsive to my questions, they were willing to work with me and still return my calls quickly after getting my money. However the process took 4 months and required several nasty emails on my part to get things done. Long review: I was looking to have solar panels and an electric car charger installed last year before my second daughter was born in October, but after we sold a condo and got the cash for the installation. After getting some quotes Solar Union had the best price, was the most attentive was willing to work with my timeline and alternative payment schedule, which was awesome.

  Wednesday , 02 Mar 2016

  
  

• Y L.

  Ivan the CEO of solar union reach out to me few times to apologized with the unpleasant experiences I had on the inspection. He apologized for the confusion and mistake his team made and promised the same issue will not happen again in the future. I appreciated he reach out to me right after he notice the incident and he straighten out the issue. I can tell he is really care about his customer and want to build a good and long term customer relationship. Few days after Jim the customer services representative also stop by at my house with his company apologize and make a final check on my solar system to make sure everything is good and working in good condition. On 6/23/17 I passed PG&E and city inspection and received confirmation from PG&E ,my electricity is fully operate on solar now. The numbers of solar electricity my panels produced everyday is amaze me. I am happy I chosen solar union for my home solar project and will refer solar union to others. Once again thanks Ivan and Jim help me on my solar project.

  Tuesday , 27 Jun 2017

  
  

• Kevin J.

  I sought multiple bids for a home solar power system. Solar Union offered several things that set them apart. First, my contact with Solar Union, Jim, convinced me that they would be able to install the system on a tile roof without damaging the roof. Then they backed it up with a 25-year warranty. Second, they offered high-quality panels and inverter. Third, the company is Diamond certified. Given these three things, and a very competitive price, I chose Solar Union for the project. The initial inspection and subsequent installation went well; the crew worked hard and finished the install in a day and my roof was not damaged. Solar Union then coordinated with the local county inspector and PGE to get my system connected to the grid. Throughout the process, communication (primarily with Dianne) was both clear and timely. We are now generating significant electricity with a high-quality system that is backed up by solid warranties. I recommend Solar Union without reservation!

  Thursday , 16 Nov 2017

  
  

• Valerie K.

  Solar made easy! I really appreciate the attention to detail that Solar Union provides. The sales pitch is hard to beat. they guarantee absolutely everything. They answered all of my questions and kept me informed at every step. There was a small delay between approval by the city and getting the system installed, but it doesn't matter in the long run. Itzel was the project manager and she did a great job and answered all of my questions. The plans she presented were clear and easy to understand. The crew that installed the system were knowledgeable and friendly. I was amazed at how quickly the system was installed. The inspection went off without a hitch and PG&E approval came a few days later.

  Thursday , 04 Oct 2018

  
  

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